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Patient Transport

Patient transport at Bedford Hospital is for non-emergency, pre-planned appointments or inpatient discharges or transfers. The service is for those patients whose medical condition, mobility or treatment prevents them from travelling by any other means, such as their own or public transport, asking friends or family, or using voluntary or community transport schemes.

Our patient transport service is commissioned and managed by Bedfordshire Clinical Commissioning Group.

East of England Ambulance Service has been awarded a caretaker contract to provide non-emergency patient transport in Bedfordshire, Luton and Hertfordshire.  This comes after HMRC issued a winding up order for Private Ambulance Service, the previous supplier.

For a first referral to hospital, patients are able to book their transport by calling the patient booking line on 01603 481 208. Transport for follow-up appointments can be booked by hospital staff in the clinic the patient is attending. All patients requesting non-emergency transport will be assessed for their eligibility however their transport is booked.

Eligible patients will need to be ready to travel from two hours prior to their appointment time. Where transport has been booked and is no longer required, it should be cancelled as soon as possible by calling 01603 481 208.

Patients on low incomes who are not eligible for hospital transport may be entitled to access help with travel expenses through the Healthcare Travel Costs Scheme. More information is available at www.nhs.uk/NHSEngland/Healthcosts/Pages/Travelcosts.aspx.

Details of local volunteer and community transport schemes can be obtained from the hospital transport coordinator on 01234 355122 extension 5592, who will be happy to help with transport/travel related enquiries. The coordinator’s office is located near the outpatients entrance and transport office and is staffed from Monday to Thursday from 8.30am to 4.30pm.

Complaints, comments or compliments on patient transport services for Bedfordshire can be made via email to enquiries@bedfordshireccg.nhs.uk or you can speak to someone in person at the transport office.