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Communications

Bedford Hospital prides itself on its communication with its patients, staff, visitors and local community.

The communications team manage all aspects of Trust communications, including internal (staff) communications, external communications (campaigns, public health information, patient information), e-communications and marketing. The team also operates the hospital’s press office, deaing with all media enquiries on behalf of hospital staff.

Meet the team
Adrian Watson – Communications Manager
Tel: 01234 792 627
E: Adrian.watson@bedfordhospital.nhs.uk
Katherine Buggy – Communications and Engagement Officer
Tel: 01234 795 968
E: Katherine.buggy@bedfordhospital.nhs.uk
Louanna Lubega – Head of Communications and Engagement
Telephone: 01234 792 687
Email: louanna.lubega@bedfordhospital.nhs.uk
Media Enquiries

All media enquiries are dealt with by the communications team.

For all enquiries, please call: 01234 792 687 / 01234 792627 or

Mobile: 07979 704100

E: communications@bedfordhospital.nhs.uk

For urgent media enquires out of normal office hours please contact the hospital’s switchboard on 01234 355122 and asked to be put through to the Executive on-call.  Please note that this is for major and serious incidents only.

Routine media enquiries should be directed to the above communications office numbers during normal office hours.


Patient Confidentiality

We place great emphasis on the need for the strictest confidentiality in respect of our patients. We will not disclose any information about a patient unless we are given written permission from the individual or their next of kin (confidentiality waivers are available electronically from the communications team). All requests for interviewing/photographing patients must be made through the communications team.


Filming on Bedford Hospital sites

Under no circumstances may interviews, filming or photography be carried out on or around the hospital sites without the express permission of the communications team. If you carry out any filming or photographing without permission, our security team will request that you leave the site. If you need further information on any news stories, or would like to arrange an interview, please contact the communications team.

Please note: Filming or photography of patients or staff without their permission is strictly forbidden at Bedford Hospital NHS Trust.


Condition checks

Patient condition checks will only be given in authorised and necessary instances and if the communications team is supplied with the name of the individual patient concerned, with the correct spelling, their date of birth and address. Only a brief indication of the progress of the patient will be given – that is, whether they are stable, serious, or critically ill.

Major Incidents

Should a major incident occur, the hospital has a contingency plan that includes arrangements for the media. A media centre will be established in the Learning & Education Resource Centre at Bedford Hospital, which is close to Accident and Emergency. This will be set up for press conferences and will be equipped with telephone lines, working space, and facilities making for tea and coffee. Media will be given regular updates on the situation, and the opportunity for interviews. Depending on the type of incident, we will decide at the time on the best vantage point for photographs and filming.