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Communications

Bedford Hospital prides itself on its communication with its patients, staff, visitors and local community.

The Communications Team manage all aspects of Trust communications, including internal (staff) communications, external communications (campaigns, stakeholder, GP and patient information), e-communications and marketing. The team also operates the hospital’s press office, dealing with all media enquiries on behalf of the Trust.

Meet the team
Adrian Watson – Communications Manager
Tel: 01234 792 627
E: Adrian.watson@bedfordhospital.nhs.uk
Louanna Lubega – Head of Communications and Engagement
Telephone: 01234 792 687
Email: louanna.lubega@bedfordhospital.nhs.uk
Media Enquiries

All media enquiries are dealt with by the Communications Team.

For all enquiries, please call: 01234 792 687 / 01234 792627 or

Mobile: 07979 704100

E: communications@bedfordhospital.nhs.uk

For urgent media enquires out of normal office hours please contact the hospital’s switchboard on 01234 355122 and asked to be put through to the Executive on-call.  Please note that this is for major and serious incidents only.

Routine media enquiries should be directed to the above communications office numbers during normal office hours.

If you need further information on any news stories, or would like to arrange an interview with a Trust Spokesperson, please contact the Communications Team.

Patient Confidentiality

We place great emphasis on the need for the strictest confidentiality in respect of our patients. We will not disclose any information about a patient unless we are given written permission from the individual or their next of kin (confidentiality waivers are available electronically from the communications team). All requests for interviewing/photographing patients must be made through the communications team.

Filming on Bedford Hospital sites

Under no circumstances may interviews, filming or photography be carried out on or around the hospital sites without the express permission of the Communications Team. If you carry out any filming or photographing without permission, our security team will request that you leave the site.

All filming and photography requests will be considered on an individual basis but the Trust cannot agree to all requests and reserves the right to decline. A declined request will usually mean one or more of the below principles will not be maintained if filming went ahead.

Key Principles for all filming and photography requests at Bedford Hospital NHS Trust

  1. Patient confidentiality is upheld with written consent to filming received by the Trust
  2. Filming must not interfere with the delivery of safe and effective patient care
  3. Patient and staff safety must be upheld at all times
  4. Patient’s privacy and dignity must be respected and preserved at all times

Charges for filming

Charges are applicable for filming on Bedford Hospital sites and rates available on request from the Communications Team.  Charges excludes requests made by broadcast news outlets for inclusion in news items. Fees are charged to cover administration, security and staff costs.

Please note: Filming or photography of patients or staff without their permission is strictly forbidden at Bedford Hospital NHS Trust.

Condition checks

Patient condition checks will only be given in authorised and necessary instances and if the communications team is supplied with the name of the individual patient concerned, with the correct spelling, their date of birth and address. Only a brief indication of the progress of the patient will be given – that is, whether they are stable, serious, or critically ill.

Major Incidents

Should a major incident occur, the hospital has a contingency plan that includes arrangements for the media. A media centre will be established in the Learning & Education Resource Centre at Bedford Hospital, which is close to Accident and Emergency. This will be set up for press conferences and will be equipped with telephone lines, working space, and facilities making for tea and coffee. Media will be given regular updates on the situation, and the opportunity for interviews. Depending on the type of incident, we will decide at the time on the best vantage point for photographs and filming.