We hope the standard of treatment and quality of care you or your loved one received at Bedford Hospital was high. We recognise that there is always room for improvement and it is through your feedback that we can improve.
We want to know what you think of our services and there are several ways you can get in touch for support and advice; raise a concern; or give a compliment.
The quickest way to give us your feedback is to speak to a member of staff caring for you or your loved one. If you are staying in hospital, ask to speak to your ward sister or matron.
If you are not satisfied after speaking to the ward sister or matron you may contact the PALS (Patient Advice and Liaison Service) team.
The ward sister or matron should be able to help you if you have an issue while an inpatient. However, if you still feel like your issue has not been resolved, you can speak to the PALS team.
PALS provides advice and support to help you resolve any queries, issues or concerns you or your loved one has with any aspect of services delivered by Bedford Hospital. We can:
You can visit us at the PALS office from Monday to Friday between 10.00 – 13.00 and 14.00 – 15.30.
Phone us on 01234 795814. You may get an answering machine if the team is busy. Please leave a message and we will return your call as soon as we can.
Email us at firstname.lastname@example.org
Write to us using the following address:
Bedford Hospital NHS Trust